You can send an email to individual contacts in HubSpot from the contact record or from the associated company, deal, ticket, or custom object record. You can also reply to emails sent to a personal email or to a team email address connected to the conversations inbox from the record timeline. Please note: a connected inbox is required to send emails through the CRM. Learn how to connect your inbox. Please note: You can reply to one-to-one emails sent to a personal email, or emails that were sent to a team email address as part of a thread in the conversations inbox. Please note: if the email is from your team member to the contact, clicking Reply will send the email only to your team member, and not the contact. Please note: if you're replying to an email that is part of a thread in the conversations inbox, and are using a team email address to reply, if you select a ticket from the Associated with dropdown menu the email activity will log to the ticket record and appear as part of the thread in the inbox. Therefore, all previous emails on the thread will also be associated with the ticket record. If you need to send a contact's reply to another member of your team or someone outside of your organization, you can forward the email from the CRM. The forwarded email will appear on the contact's timeline, with 'Fwd' preceding the subject line. To send a new email to a contact in the HubSpot mobile app: You can also reply, reply-all, or forward to an email directly from a record timeline: (iOS) When data privacy settings are turned on, the contact's legal basis to communicate must be validated before you can send them a one-to-one email through HubSpot. You can do this by adding a subscription or giving a one-time legal basis. Please note: since GDPR took effect on May 25th, 2018, if a contact has globally opted out of email, a user needs to give the contact a one-time legal basis to communicate before sending them a one-to-one email from the CRM, even if data privacy settings are not turned on in the account they are sending from. If you're sending an email from a ticket record, it is possible to send an email to an unsubscribed contact that does not have a legal basis because emails sent from ticket records are considered transactional emails. Please note: the Add subscription option will not be available if the contact has opted out of all email communication. In these cases, you can only give them a one-time legal basis and for only transactional, non-commercial emails. Send one-to-one emails
Please note: if you're sending an email from a team email address and you select a ticket from the Associated with dropdown menu, the email activity will appear in the inbox when the recipient responds. All subsequent emails on the thread in the inbox will also be associated to the ticket record.
Reply to one-to-one emails
Forward one-to-one emails
Send and reply to one-to-one emails in the HubSpot mobile app
(Android)
Validate your contact's legal basis to communicate
Send and manage one-to-one emails (2024)
Table of Contents
Send one-to-one emails
Reply to one-to-one emails
Forward one-to-one emails
Send and reply to one-to-one emails in the HubSpot mobile app
Validate your contact's legal basis to communicate
References
References
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